Reporting an Emergency

When to Call 911

Use 911 to report an EMERGENCY.

An emergency is a situation that requires immediate action; an urgent need for assistance.

Dial 911 to:

  • Report an accident
  • Report a fire
  • Request an ambulance
  • Report a domestic
  • Report a fight
  • Report a burglary
  • Report a robbery
  • Report a theft
  • Report a prowler
  • Report suspicious noises in or around the house
  • Report a drunk driver
  • Report someone looking in your windows
  • Report a suspicious person

Call 330.673.7732 for Non-Emergencies

Do not use 911 to:

  • Report a barking dog
  • Report loud music
  • Report fireworks
  • Report parking complaint
  • Ask a question
  • Ask what the sirens are for
  • Report a power outage

Make 911 your first call. Do not call your mother, father, boyfriend, sister, brother or anyone else before you call 911. Time is of the essence when reporting an in-progress call. The police have very little chance of finding a person looking in your windows if you call 20 minutes after it happens.

A word about 911 and cell phones

When you dial 911 in the City of Kent, you may not automatically reach the Kent Police Department. 911 may be answered by the Portage County Sheriff's Office, Stow Police Department or Kent State University Police Department. If you have not originally reached Kent PD, you will be transferred. It only takes a moment. Stay on the line.

When 911 is answered, the dispatcher will ask "Where / what is your emergency?" You should say:

  • I need the police at ... (give address)
  • I need an ambulance at ... (give address)
  • I need the fire department at ... (give address)

It might be a good idea to program Kent Police's non-emergency number into your phone so that you always have the number handy.

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